Terms and Conditions

What these terms cover:

These are the terms on which we supply swimming lessons to you or your children.

Why you should read them:

Please read these terms carefully. These terms tell you who we are, how we will provide Services to you and how you and we may change or end the contract, what to do if there is a problem and other important information.

Information about us and how to contact us:

Who we are. We are Sarah Hill trading as Swimmingly Ltd. company mumber  11338559 established in England and Wales. Our registered address is 15 Uppingham Drive Ramsbottom BL0 9DP.

How to contact us. You can contact us by telephoning on 07966005558 or by writing to us at sarah@swimmingly.co.uk and 15 Uppingham Drive Ramsbottom BL0 9DP

How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

Our Contract with You:

How we will accept students onto swimming lessons. We use an online booking system – Acuity Scheduling, to book swimming lessons and courses. During the booking process, you will be asked to complete relevant personal details and agree to these terms and conditions along with other policies. The booking system will send automated confirmation and reminder emails. All of these form the contract between us. Places on swimming lessons are not secured until payment has been made.

Your rights to make changes:

If you wish to change the time or location of your lessons, please contact us. We will let you know about any changes to the price of the course or anything else that would be necessary as a result of your requested change.

Our rights to make changes:

We reserve the right to change the location of any booked lesson to an alternative pool at a location which is reasonably close to the original pool. This will be done if the pool is unavailable for any reason which may include closure or contamination of the pool. We will give you as much notice as possible of the change.

We reserve the right to change the instructor of group lessons and 1 to 1 lessons to accommodate staffing issues such as holiday or sickness. We will not usually notify you of such change.

We reserve the right to make changes to the pricing of our lessons and courses. You will be notified of any such changes.

Our rights to suspend supply of services:

We may suspend the lessons for any the following reasons:

  • If you do not comply with any of your obligations set out below;
  • If payment is not made (without prejudice to any of our other rights);
  • If a swimmer’s behaviour is disruptive to other participants in the class; or
  • If you, or your child, or any other person accompanying fails to comply with any rules imposed by the pool or venue.


In extreme cases or in cases of repeated instances of breach of the rules contained within these terms and conditions, we reserve the right to terminate this contract and cancel the participants place on any course or future lessons without notice and without credit or refund.

Your obligations:

  • You must provide full contact details as requested during the booking process and inform us of any change to such details;
  • You must provide medical background information on participants and inform us of any change to such information.
  • You must take responsibility for ensuring that the participant is fit, well and free from any infectious ailments.
  • In the instance of sickness and diarrhoea you or your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
  • Our teachers may refuse entry to the pool if they reasonably believe that the swimmer is not well enough to participate
  • Appropriate swimwear must be worn at all times long hair should be tied back, and swimming hats must be worn.
  • All students must shower before entering the pool
  • You must accompany children to lessons and remain within the building at all times during the lesson;
  • You must take appropriate care of your possessions; personal items are left at owner’s risk. Neither We, nor the swimming pool will accept any liability for damage to, or loss of personal items;
  • Babies and young children must wear swimming nappies throughout the lesson until they have been fully toilet trained for at least 6 weeks;
  • Photography and video is allowed of your own child only in a one to one lesson in a private pool. In non-private pools or group lessons, instructors may, on request and in their sole discretion, permit you to take a photograph of your own child at the end of a lesson. Please refer to STA Child Protection Guidelines.
  • Participants must ensure that they do not consume any food for at least 30 minutes before entering the pool for a lesson;
  • Spectators should not wear outdoor shoes when poolside but should bring a pair of indoor flip flops or use shoe covers (if provided);
  • Spectators are not permitted to eat or drink sugary drinks on poolside or in the changing areas. Water is permitted in plastic bottles. No glassware or ceramics are permitted poolside;
  • Students may only enter the pool with the permission of the instructor;
  • Participation in lessons is dependent upon payment of the fees in full. Should payment not be made within the timescales outlined in these terms then a Students place will be revoked and offered to a student on the waiting list.

Cancellation and Refunds

Participants in adult private lessons including package bookings (but not workshops, group block booked lessons or similar sessions) may only cancel giving at least 48 hours’ notice. Where at least 48 hours notice is received, and if possible, lessons will be rescheduled. Lessons cancelled between 24 and 48 hours beforehand will incur a 50% fee.

  • If cancellation is received less than 24 hours before the booked time, the lesson cannot be rescheduled and no refund will be given.
  • If a student does not arrive for their lesson and no cancellation notice has been received as described above then no refund will be given.


At Swimmingly’s discretion, a refund may be made or credit issued which may be used in full or part payment against further bookings.

Any voucher, credit note or similar agreement issued as part of a cancellation must be used within 6 months of the date of the cancellation.

Participants (adults or children) on block booked lessons will not be entitled to a credit or refund if they are unable to attend their booked lessons.

For block bookings, the entire block must be paid for even if a participant cannot attend one or more of the booked sessions.

We are unable to offer the rescheduling of children’s lessons missed due to absence:

  • If a student arrives late for their lesson then the lesson will end at the originally agreed time
  • Where an event occurs which means that we are unable to proceed with a lesson and we are unable to change the location of the lesson or the instructor (as applicable) we reserve the right to cancel the lesson. In the event that we cancel a lesson credits will be issued to the account of the participant and may be used as part payment for future courses.
  • Where cheques are returned unpaid by the bank you agree to reimburse any charges/ costs incurred by us in connection with the unpaid cheque.


All the lessons booked as part of a package of lessons must be taken within 12 months of the first lesson. No refunds will be given for lessons not taken within this timescale.

Gift vouchers must be used within 12 months of the date of issue. No refunds will be given for lessons not taken within this timescale.

Price and payment

Fees for adult’s lesson must be paid before each session or before the first session in the case of a booking for more than one lesson. Cancellation is not permitted for blocks of lessons which the student has started but has not finished and no refund will be given.


CCTV is in use in the pool building, please see here for our CCTV Code of Conduct which forms part of these terms and conditions


Our Safeguarding policy can be viewed here https://www.sta.co.uk/policies/safeguarding-policy/

How we may use your personal information

How we will use your personal information. We will use the personal information you provide to us:

  • to supply the services to you or your child;
  • to process your payment for the swimming lessons; and
  • with your consent, to give you information about similar services that we provide, but you may stop receiving this information at any time by contacting us.

Personal information will not be shared with third parties and will be kept in accordance with the Data Protection Act 1998.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the lessons, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.